If you are not entirely satisfied with your purchase, you have 14 days to request a refund. Contact us via email on should you need to return a gift box. 

To be eligible for a refund, your item must be in the same condition that you received it, and in its original packaging. We do not accept returns for part of the gift box, all returns must be made in full. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@bespokegiftbox.com. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We aim to process your refund within 14 days of receiving and inspecting the returned items.